Before you request a refund — let us help
Most problems are solved in under 5 minutes. We'd love the chance.
Can't download or find your file?
The access link comes from Digistore24 — it often lands in Spam/Junk or Promotions. We can also send it to you directly within 2 hours.
Fix this now →
Feeling overwhelmed or not sure where to start?
That's completely normal. Start with just the materials list — one document, 10 minutes, and most people find it's far simpler than they expected.
See our quick-start guide →
Have a question about how it works?
Email us anything — how long it takes, what tools you need, whether it works in your situation. We answer every email personally.
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Not what you expected?
Tell us what you were hoping for. Sometimes there's a different starting point in the guide that's a better fit — or we can point you in the right direction.
Tell us what happened →
If you ordered the physical book — here is your refund policy
We want this to be extremely clear and easy to understand.
Important: Shipping and handling costs are not refundable. If you keep the book, your refund will be your full purchase price excluding shipping and handling. If you return the book, please contact us first to receive the return instructions.
How to request your refund
Three simple steps — takes less than 2 minutes
1
Confirm you're within the 60-day window
Check the confirmation email you received from Digistore24 when you purchased — that date is your starting point. Your 60-day guarantee runs from that day.
2
Send us a short email
Email richard@getwaterfreedomsystem.com with your full name and order number. Use the subject line below — it ensures your request gets priority:
Refund Request
If you ordered the physical book, tell us which refund option you want: keep the book and get your refund excluding shipping and handling, or return the book for a full refund. If you want to return it, we'll send you the return instructions.
3
We process it — you're done
Once we receive your email, we begin processing immediately. You'll receive a confirmation email from us when it's done.
⏱
Timeline: We process within 48 hours. Your bank or card company then takes 3–5 additional business days to post the credit to your account.
Please don't dispute with your bank — email us instead
A direct refund from us is faster, simpler, and better for everyone. Here's why it matters:
Bank dispute / chargeback
- Takes 30–90 days to resolve
- You may be asked for evidence
- Can result in account complications
- No faster than emailing us
Email us directly
- Processed within 48 hours
- No questions, no hassle
- Confirmation email sent to you
- Clean, simple, done
We will never give you the runaround on a refund request.
That's a firm promise. Email us and it's handled.
📧 Email us for your refund now
That's a firm promise. Email us and it's handled.
📧 Email us for your refund now
A few things to keep in mind
- Refund requests must be made within 60 days of your original purchase date.
- Include your full name and order number so we can locate your purchase quickly and avoid delays.
- Once your refund is processed, your access to Water Freedom System digital materials may be removed.
- If you ordered the physical book and choose to keep it, your refund will be your purchase price excluding shipping and handling costs.
- If you ordered the physical book and want a full refund, please contact us first for return instructions.
- Shipping and handling costs are not refundable.
- Refunds outside the 60-day window are not standard but we review unusual circumstances — email us and we'll consider it.
- Allow 3–5 business days after our confirmation for the credit to appear on your statement, depending on your bank.
- For order-level support you can also visit Digistore24.com — Digistore24's customer portal is available 24/7.