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I don't recognize the charge on my statement
See what DIGISTORE24* means
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I can't find my download, access link, or shipping update
Check email, Spam/Junk, or your shipping notice
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I want to request a refund
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That charge is from us — it's completely normal. Your statement shows DIGISTORE24* or DIGISTORE24 because Digistore24 is our payment processor. Every purchase of Water Freedom System appears this way on all credit cards and bank statements.

This is a one-time charge of $39.69 only — no subscriptions, no recurring billing, nothing further.

If you still have questions about the charge, email us with your name and purchase date and we'll confirm everything immediately.

If you ordered the digital version, check your Spam, Junk, or Promotions folder first. Digistore24 sends a separate confirmation email — Gmail and Outlook frequently filter it there. Search for "Digistore24" across all your folders.

If you ordered the physical book, you will be notified by email when your book ships and you will receive your tracking number by email. Delivery usually takes 5–10 business days. If your order was placed on a weekend, it will be shipped the next Monday.

If you used a different email at checkout, check that inbox too. You can also look up your order directly at Digistore24.com → "Find My Order."

Still nothing? Email us and we'll help you with your download link or shipping update within 2 hours.

You're covered by a full 60-day money-back guarantee. Before you request a refund, we'd genuinely love the chance to help — most issues are solved in one email and we'd hate for a small problem to end your experience.

If you'd still like a refund, simply email us at richard@getwaterfreedomsystem.com with the subject "Refund Request." We process all refunds within 48 hours. Your bank then takes 3–5 business days to post it.

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richard@getwaterfreedomsystem.com — every email is read and answered personally.
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Digistore24 Order Portal
View receipts, access your digital purchase, or manage your Water Freedom System order at Digistore24.com.
Available 24/7
Digistore24 Live Chat — For order-level billing questions, Digistore24's live support is available at Digistore24.com, 7 days a week, 6am–8pm Mountain Time.

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We reply to every message. You'll hear from us within 2 hours on weekdays, and by next morning on weekends.

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Keep an eye on your inbox — and check your Spam just in case.

Frequently asked questions

Answers to the questions we get most often — if yours isn't here, email us.

Water Freedom System is available in both digital and physical formats, depending on the option you selected at checkout. If you ordered the digital version, you will receive access by email. If you ordered the physical book, it will be shipped to you. When the book is shipped, you will be notified by email and receive your tracking number. Delivery usually takes 5–10 business days. If your order was placed on a weekend, it will be shipped the next Monday.
If you ordered the digital version: check your email for a confirmation from Digistore24 — it contains your permanent download link. If you don't see it, check your Spam or Promotions folder first.

On a phone or tablet: After downloading, open the file in a PDF reader app — not inside your browser. You can zoom in, rotate your screen, and scroll just like any document. A larger screen helps, but the guide works well on mobile too.

If you ordered the physical book: you will receive an email notification when your order ships, along with your tracking number.

Still can't find it? Visit Digistore24.com → "Find My Order," or check our Help Center.
Physical book orders usually arrive within 5–10 business days. When your order ships, you will be notified by email and receive your tracking number. If your order was placed on a weekend, it will be shipped the next Monday.
If you ordered the digital version: you just need a device that can open PDF files and play video files. Water Freedom System works on any PC, Mac, tablet, or smartphone. Most devices already have a PDF reader and video player built in. If yours doesn't, you can use Adobe Acrobat Reader for PDFs and a free player like VLC Media Player for videos.

If you ordered the physical version: nothing extra is needed — your printed book will be shipped to the address provided at checkout.
Start with the Beginner Quick-Start Guide included in your purchase. It's the first thing to review — it walks you through exactly how the system works, step by step, without assuming any prior experience.

This guide is designed to show you how it works in a clear, methodical way. Most people find it far simpler than they expected once they start. If you're still stuck, email us and we'll point you in the right direction personally.
We offer a full 60-day money-back guarantee — no questions asked. If you're not satisfied for any reason, just email us and we'll process your refund promptly.

Before requesting a refund, our support team is happy to help — whether it's a digital access issue, a shipping question, or anything else. We'd love the chance to sort it out first. But if you'd still like a refund, just say the word and we'll handle it immediately.

Contact us here →  ·  Full refund policy →
Your statement will show DIGISTORE24* or DIGISTORE24. This is completely normal — Digistore24 is our payment processor. If anyone else sees your statement and doesn't recognize it, show them this page. Any questions, email us and we'll confirm instantly.
No. This is a one-time payment of $39.69. There are no subscriptions, no recurring billing, no hidden fees. You will never be charged again for this product.
No. Water Freedom System is only available through our official website. We do not sell on Amazon, Etsy, eBay, or any other platform. If you find it elsewhere, it is not the genuine product.
If you purchased any additional upgrades or products during checkout, each one appears as a separate transaction — all labeled DIGISTORE24*. This is normal and expected. If you see any charge you don't recognize or didn't authorize, email us immediately with your name and purchase date and we'll clarify every charge within 2 hours.