I can't find my PDFs or video files
The most common issue — and the fastest to fix
Fastest fix
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1Check your Spam, Junk, and Promotions folders. Search for "Digistore24" — the confirmation email comes from them, not from us. Gmail's Promotions tab catches it frequently.
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2Open the access link in your order email and go to the thank you page. That page contains everything included with your purchase — both the PDF and the videos. If you only looked at part of the page, scroll through it fully to make sure you don't miss any of your access links.
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3Try a different email address. You may have used a different email at checkout. Check any other inboxes you have.
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4Look up your order directly. Visit Digistore24.com → "Find My Order" → enter your email address. You'll find your purchase details and access links there.
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5Still nothing? Email us directly and we'll help you find your PDF files, video links, or shipping details within 2 hours.
Important: Save your access page or order email once you find it. That makes it much easier to return to your PDFs and videos later.
I can't open the PDF or play the videos
PDF reader issues, video playback issues, download errors
The PDF opens but it's blank or won't load properly
Your PDF reader may be outdated. Download the latest free version of Adobe Acrobat Reader, then try again. After installing, restart your device and open the file one more time.
The video file downloads but won't play
Your device's default player may not support the file format properly. Try opening the video with a free player like VLC Media Player. On Mac you can also use QuickTime Player. On Windows you can use Windows Media Player / Media Player.
The download button isn't working
Try this: right-click the download button and select "Save Link As…" or "Save Target As…", then choose where to save it. This works for both PDFs and video files when a normal click doesn't.
I downloaded the file but can't find it on my computer
Check your Downloads folder first. On a Mac, press Cmd+Option+L. On Windows, open File Explorer and click "Downloads" in the left panel. If you used "Save As", check the folder you selected.
I'm getting an error message when I try to open the file
The file may not have downloaded completely. Delete the file you have, then re-download it from your access page. If you're still getting an error, email us the message you're seeing and we'll help right away.
What free tools can I use?
For PDFs, use Adobe Acrobat Reader. For videos, use VLC Media Player, QuickTime Player on Mac, or Windows Media Player / Media Player on Windows.
Using a phone or tablet
Step-by-step mobile access for PDFs and videos
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1Install the right apps first. For PDFs, install Adobe Acrobat Reader. For videos, use your normal media player or a free app like VLC if needed.
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2Open your order email from Digistore24 and tap the access or download links for your files.
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3For PDFs: choose "Open in Adobe Acrobat" or another PDF app. For videos: download the file, then open it from your Files app, Downloads folder, or media app.
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4If a video doesn't play: download it fully first, then open it manually with a video player app instead of streaming it in the browser.
Tip: A larger screen makes both PDFs and videos easier to use, but everything should still work on mobile. If something looks broken in the browser, download it first and open it in the correct app.
Physical book shipping
Delivery timing, tracking, and shipping updates
When will my physical book arrive?
Physical book orders usually arrive within 5–10 business days.
Will I get tracking information?
Yes. When your book is shipped, you will be notified by email and receive your tracking number by email.
What happens if I order on a weekend?
If the order is placed on a weekend, it will be shipped the next Monday.
I haven't received my shipping email yet
First, check your Spam, Junk, and Promotions folders. If you still don't see it, email us and we'll help you confirm the shipping status.
Billing & charges
Questions about your statement or payment
I don't recognize the charge on my statement
That's us — your purchase appears as DIGISTORE24* on your credit card or bank statement. This is completely normal. Digistore24 is the payment processor for Water Freedom System.
If you have any doubt, email us with your name and purchase date and we'll confirm everything immediately.
If you have any doubt, email us with your name and purchase date and we'll confirm everything immediately.
Am I signed up for a subscription or recurring charges?
No. This is a one-time payment of $39.69. There are no subscriptions, no recurring charges, and no hidden fees. You will not be billed again.
I see multiple charges on my statement
If you purchased any additional products or upgrades during checkout, each appears as a separate transaction — all labeled DIGISTORE24*. If you see any charge you don't recognize or didn't authorize, email us immediately and we'll sort it out.
How do I access my full order details?
Visit Digistore24.com → click "Find My Order" → enter your email address. You'll see your complete purchase history, receipts, and access details. Digistore24 live chat support is also available there.
Refunds & 60-day guarantee
Our promise to you — no hassle, no runaround
What's your guarantee?
You have a full 60 days from the date of purchase to request a refund — no questions asked. If Water Freedom System isn't right for you for any reason, just reach out and we'll process your refund.
How do I request a refund?
Simply email us at richard@getwaterfreedomsystem.com with the subject line "Refund Request" and your order details. We process all refunds within 48 hours. Your bank or card company then takes 3–5 business days to post it to your account.
My 60 days have passed — can I still get a refund?
Our standard guarantee covers 60 days from purchase. If you're outside that window and have an unusual circumstance, email us anyway — we review these on a case-by-case basis.
I requested a refund but haven't seen it yet
Refunds are processed within 48 hours of your request. After that, your card company takes 3–5 business days to post it. If it's been more than 7 business days total, email us and we'll chase it down for you.
Still stuck? We've got you.
Real people, real answers. Not a bot, not a ticket queue. Email us and we'll personally sort it out.
We respond to every email within 2 hours during business hours, and by next morning on weekends.